Company

Founded in 2001 by Eric Chasen and Steve Chasen, Triton provides superior direct response sales services.  The company specializes in soft-offer conversion, and has a proven track record of increasing revenue for its clients.  

Triton is committed to customer success.  We work closely with our clients to ensure that every campaign meets or exceeds its goals.  Our expertise in script development, campaign management, resource scheduling, telephone sales, and sales management add up to superior results and superior return on investment for our customers.

Executive team

Steve Chasen, Chairman, Chief Executive Officer, and President
Triton Co-founder

Steve provides strategic direction and daily operational leadership to all levels of Triton management. He is also directly involved in business development.

Steve has over 25 years of management experience in technology firms. Prior to founding Triton he was senior vice president of operations at Mercury Computer Systems. During his 10 years at Mercury, Steve provided leadership to the software development teams, formed the Solutions Systems Group, and chaired the management group responsible for delivering the company’s products and revenue. His previous positions include the array-processing firm Numerix Corporation, where he founded and managed the company’s highest growth business unit.

Eric Chasen, Vice President of Sales & Marketing
Triton Co-founder

Eric is directly involved in managing client accounts, as well as providing executive leadership for Triton’s sales recruiting and training. He is also responsible for client services, campaign management, and marketing efforts. Another key contribution at Triton has been his development of a world-class sales-training program, which he adapts to meet the needs of each of Triton’s clients.

Eric has over 15 years in executive management and sales, with extensive experience in direct response sales. Before founding Triton, Eric was an executive at another major call center and helped grow that firm from the startup phase to over 150 employees.

Andy Bank
Chief Financial Officer

Andy is responsible for all financial and business operations at Triton, including internal accounting, banking matters, risk management, and order processing and reporting operations. He has over 15 years of experience in finance and operations.

Prior to joining Triton, Andy spent several years at a major international trading organization where he was the director of finance and accounting. He also has five years of public accounting experience with one of the world's largest international firms, where he worked with clients in a variety of industries.

Andy graduated with distinction from Babson College with a degree in Business Management and Accounting. He is a Certified Public Accountant.

Debbie Cohen Skelton
Chief Information Officer

Debbie’s primary role at Triton is to ensure that our customized order processing system, CATO, meets the business requirements of each of our clients. Her responsibilities include gathering business requirements, mapping them to system processes, designing custom solutions and workflow automation processes, configuring and testing the software, and creating robust reporting and exporting capabilities.

Debbie has over 15 years of project management experience designing and implementing business system solutions, including packaged software solutions and custom-built solutions. She holds a Master's Degree in Management from the MIT Sloan School and an undergraduate degree in Electrical Engineering from Tufts University.

Sales team

Triton’s sales team is the best in the business.  We have a highly selective hiring process and provide all our sales agents with intensive training.  Each agent learns Triton’s proprietary process for telephone sales as well as learning in detail about our clients’ product lines.  All of our sales professionals are on-site at Triton, working side by side with management.

The Triton sales advantage includes:

  • Performance-based compensation plans
  • Internal call monitoring
  • Coaching and development
  • Comprehensive call monitoring capabilities (both locally and remote)
  • Rigorous agent and management training curricula
  • Sales process tests and product knowledge tests for our sales team
  • Weekly one-on-one meetings between sales agents and sales team leaders
  • Daily sales team group huddles
  • Supervisor availability with a 15-to-1 agent-to-supervisor ratio
  • Aggressive continuous improvement processes
  • Employee recognition programs