Frequently Asked Questions (FAQs)

Is Triton’s incentive-based pay-for-performance plan right for me?

If you are looking for maximum return on investment, yes. Our pay-for-performance plan almost always results in higher revenue for our clients. Try our Comparison Pricing Calculator and see for yourself how much more revenue your campaign could be earning with Triton. To receive the calculator and learn more about how Triton can increase your revenue, call Triton president Steve Chasen directly, at 508-230-7300, extension 102.

Can you work with our existing supply-chain partners?

Yes. Triton's standards-based technology platform enables integration with nearly all information systems. If we have not already set up a report, export, or integration with the marketer, media buyer, payment processor, fulfillment house, or customer service provider you work with, we can do so quickly and easily.

Are you open all the time?

Yes. Triton’s sales team works twenty-four hours a day, seven days a week, 365 days
a year.

Do you have reserve staffing available for immediate response to spikes in program activity?

Yes. Our supervisors monitor call activity levels on an ongoing basis and route calls and staffing accordingly.

How long will it take Triton to get set up to take my calls?

Typically we are ready to take calls less than two days after receiving a completed New Client Information Sheet.

Who will my contact be? Do Triton clients have a dedicated team?

Triton is a small, nimble company that works very closely with its clients. All Triton customers deal directly with our top people.

What telecom switching hardware system are you using?

Triton uses CIC from Interactive Intelligence, which is integrated through CTI (computer/telephony integration) with our customized CATO Order Management System. Click here to learn more about CIC or CATO.

Do you have call monitoring and coaching procedures in place?

Yes, this is one of Triton’s strengths. Each phone representative is monitored on at least three calls a week. In addition, phone representatives meet one-on-one with their supervisors and listen to recorded calls to evaluate and discuss call control, customer service, professionalism and specific call procedures.

Can our project manager participate in weekly call monitoring and coaching sessions with Triton Technologies?

Yes. We encourage our clients to participate in initial training as well as in weekly call monitoring and coaching sessions in-house.

Do you record and archive calls?

Yes.

Do you have remote call monitoring?

Yes. Triton clients can monitor calls remotely, for their convenience.