Technology

Triton has invested in state-of-the-art technology solutions to support our world-class sales organization. Our proprietary, standards-based order management system was developed in-house to support Triton’s outstanding business processes. Our telephony platform is the best of its kind. In addition, Triton has created data exchange solutions that allow us to work seamlessly with our supply-chain partners.

Order Management. Our CATO Order Management System is built on non-proprietary Microsoft platforms, including SQL Server. Designing and maintaining our own system gives Triton total control over our business processes. When our clients ask for something special, the answer is yes! CATO provides the following capabilities:

• Online real-time reporting. Triton clients can log onto our web site and view the results of their marketing campaigns at any time, as often as they like.
• Customized data exporting.  Triton clients receive their sales and call data formatted in the way that is most convenient for them. 
• Online credit card authorization.  CATO can link to any internet-based credit card processor to authorize credit card payments at the moment the order is taken, eliminating the problem of dealing with credit card declines that need to be resubmitted later.
• Online electronic check authorization.  CATO can link to any internet-based electronic check processor in real time to utilize customers' checking accounts as an alternative method of payment, reducing or eliminating the incidence of non-payment.
• Customized business rules for each client.  CATO is flexible enough to be configured to meet the unique needs of each Triton client.

Telephony. Triton is committed to the use of leading edge technology to allow us to develop a sustainable competitive advantage against the competition and provide additional value to our clients.

As its telephony solution, Triton Technologies has adopted Customer Interaction Center (CIC) from Interactive Intelligence, an open, standards-based platform. CIC has a rich feature set including: ACD, skills-based routing, and interaction recording.

Triton records and archives calls through CIC's interaction logging and recording management functionality. This functionality is used to improve sales agent performance by recording agent interactions, which are then discussed in supervisory sessions. This same functionality can be used by our clients to monitor calls for quality assurance.

Interactive Voice Response. IVR is the latest addition to Triton's technology portfolio. Triton's IVR is seamlessly integrated with our CIC telephony front-end and our CATO Order Management System on the back-end. In addition, our IVR applications are "trained" by the same campaign managers and script consultants that develop the sales material for Triton sales agents.